![]() ![]() the 2 black wires go to the 17AM1 thermal/current protection device the two red wires are the live and neutral supply to the pump. you will see on one side of the pump 2 red wires and on the other side 2 black wires. Unplug the machine from the mains, remove the screw securing the pump and remove. However if it did not run then we now have to do some further tests. (hopefully the pump now runs mineral deposits gum the pump up). once you have the green lights press the steam button. if this is the case then place the pump back in the housing without the hoses (1 screw is sufficient) plug the machine into the power supply and turn on. once the hoses are clear try blowing down the inlet of the pump you should get a click and then air flows. replacement hose is available on any online shop (4mm ID x 8mm OD from amazon £6 per mtr). compress the spring clips on the inlet and outlet hoses and move them down the hoses so they are clear of the pump, you now need to remove the hoses using a gentle twist/pull motion, be careful as the hoses do tend to split. the pump is held in place with 3 crosshead screws remove this and lift the pump slightly. Once the cover is clear you will see the pump with a hose to the tank and also to a T piece. then when you have most of the casing free pull it back slightly as the thin end lips under the handle end. Then remove 8 crosshead screws on the cover (rear of tank) and 2 multi lobe security screws (Torx T10) at the mop end of the cover try easing up gentle (first on one side then on the other) until casing parts. First remove the handle and mop head for ease. Further, Thane Direct USA/Thane.Com is not liable for incidental or consequential damages of any nature resulting from the use of this product and any liability shall not exceed the purchase price of the product.OK firstly you need to ensure that the pump is not stuck.People advise putting descaled in the tank and running, but if the pump is not running in the first place this of no help. Thane Direct USA/Thane.Com is not responsible in any way for damages, losses or inconveniences caused by equipment failure arising from user negligence, abuse or use not in accordance with the User's Guide or any additional safety, use, or warnings included in the product materials. There are no warranties other than that expressly set forth herein. This warranty extends only to personal use and does not extend to any product that has been used for commercial use, rental use, or use for which it is not intended. Under this warranty, Thane Direct USA/Thane.Com will repair or replace any parts found to be defective due to a manufacturer's defect. Should your Thane Direct USA Product prove defective within 1 Year from date of purchase, you must email or call our Customer Service department at Do not return the defective part or unit unless instructed to do so after contacting us. Your Product purchased from Thane Direct USA/Thane.Com is warranted, to the original owner, for 1 Year from date of purchase against defects in material and workmanship under normal use and service. How do I wash the unit's microfiber pads/cloths? Water marks, discoloration or damage to the floor surface can occur if the unit is left operating too long in one place. This product emits steam and creates moisture. Use of the carpet glider on other floor surfaces will case streaking and possibly scratching. Only use the carpet glider on carpeting and rugs. ![]() When I doubt, please consult a flooring specialist. Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O SteamFX™. Test the H2O SteamFX™ on a small isolated area of your flooring prior to overall use on any floor surface. Use only on laminated flooring that has been laid professionally and without any gaps or cracks that would permit the entry of moisture. Too much heat can melt glue in the flooring. Heat sensitive floors, use extra caution. When using on vinyl, linoleum or any other. This could cause the wood grain to rise, in addition to other types of damage. Do not use on unsealed flooring or let unit stand on any wood or heat sensitive floor for an extended period of time. The heat and steam action may remove the wax on surfaces treated with wax. Not all floor types are suitable for steam cleaning. The H2O SteamFX™ is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and sealed hardwood floors and parquet. ![]()
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